Certified Scrum Master Driving Team Excellence in Healthcare
8+ years facilitating Scrum events, coaching cross-functional teams, and advancing Agile maturity in highly regulated environments
I empower cross-functional teams to deliver value through Agile frameworks and servant leadership. Experienced in facilitating Scrum events, removing impediments, and coaching teams toward self-organization and high performance—while maintaining delivery quality in highly regulated healthcare environments.
I guide teams through Sprint Planning, Daily Scrum, Sprint Review, and Retrospectives, driving continuous improvement and delivery excellence.
I coach teams toward self-organization, accountability, and high performance using Agile principles and servant leadership.
I proactively identify blockers, assess risks, and collaborate across teams to remove obstacles before they impact delivery.
I leverage velocity, cycle time, and flow metrics to drive data-based retrospectives and continuous process improvements.
Cross-functional teams I've coached and initiatives I've facilitated that drive measurable outcomes in healthcare
Serving as Scrum Master for an 8-person cross-functional team driving AI automation adoption across Inova Schar Cancer Institute, facilitating sprint cycles and coaching the team toward self-organization and continuous delivery.
Teams used waterfall methodologies with limited collaboration and unpredictable delivery timelines. Without Agile frameworks the team struggled with unclear priorities, siloed work, and difficulty adapting to changing requirements.
Introduced Scrum framework, facilitating all sprint events and coaching team members on Agile principles. Established sprint cadences, backlog refinement practices, and metrics-driven continuous improvement cycles.
Developed and delivered comprehensive training and mentoring program to onboard new team members into Agile workflows, reducing ramp-up time and building team self-sufficiency through structured coaching and knowledge transfer.
New team members struggled with Agile adoption due to fragmented training, inconsistent practices, and lack of mentorship—creating extended ramp-up periods and dependency on management for routine decisions.
Created structured training with Agile workflow guides, hands-on workshops, 30-60-90 day milestones, and Confluence knowledge base. Emphasized servant leadership and building capability through mentoring.
Developed comprehensive sprint tracking dashboards in Jira and Power BI to provide real-time visibility into team velocity, cycle time, and sprint health, enabling data-driven retrospectives and targeted process improvements.
Teams lacked visibility into sprint metrics, making it difficult to identify bottlenecks. Retrospectives relied on subjective feedback rather than data, limiting continuous improvement effectiveness.
Built integrated dashboard tracking velocity, cycle time, and sprint completion rate with automated reporting. Used metrics to drive focused retrospectives and measure process changes sprint-over-sprint.
Actively documenting additional Agile initiatives showcasing sprint facilitation, impediment resolution, team coaching, and cross-functional collaboration in healthcare settings.
Measurable impact across Agile delivery, team performance, and process optimization
Scrum.org Professional Scrum Master certification, demonstrating mastery of Scrum framework and servant leadership
Currently leading AI tools team through sprint cycles, coaching self-organization and continuous improvement
Led 7 enterprise Agile projects achieving measurable process improvements and enhanced delivery predictability
Introduced iterative frameworks to teams using traditional waterfall, advancing Agile maturity across the organization
Facilitated Sprint Planning, Reviews, and Retrospectives across multiple workstreams at Sentara Health Plan
Co-authored four clinical research studies, bringing evidence-based approach to Agile healthcare delivery
8+ years of Agile leadership, team coaching, and sprint facilitation in highly regulated healthcare environments
Founded and operated a candle business since 2020, gaining hands-on experience in:
I'm actively seeking Scrum Master opportunities where I can leverage my Agile expertise and healthcare domain knowledge to empower high-performing teams.
© 2026 Natasha Toussaint. All rights reserved.